Play one map on any of our servers before you leave request in this topic, thereafter your account will be re-created. Then we will be able to recover your perks shortly.
- Your ID (your ID before you lost perks; you can find it on the left-top of the game menu or by using "Perks Recover" button in menu)
- Circumstances (If it possible, share with us circumstances in which you lost perks)
- Date/time/map when you played last time on any of our servers (if your time zone is different from server (GMT+2), please specify it too)
* In case when your ID was changed, please also specify your old ID, IP address and last nickname.
After reviewing your request, Administration will leave a message in this thread.
- All perks from old and new accounts will be united, thus you will not lose anything, even if you have played after losing your perks
- If you use non-latin characters or digits in your nickname, perks recover may not be possible depending on the case
- You should be offline for success perks recover
- Be sure what the map which you played last time before you lose perks was ended
Why perks vanish sometimes
The one of possible reasons is a hardware change or game client reinstall.
Also it could happens due to technical features of game data saving to the database for a multiple servers at one time.
Unfortunately, this issue cannot be resolved, but we're have a special backup system on our project and you can be sure, that your game data do not disappears